We took a prepaid broadband internet connection from Tikona Digital Networks for the year 08/2010 to 08/2011. Initially we were quite contented by the service and the internet speed. However there were hick-ups in the speed as well as internet availability after a period of time. When we wanted to shift to another apartment, even after calling them a number of times, there was no appropriate response from the company officials. We managed to get it done ourselves somehow.
We were quite frustrated with company's broadband service by the end of the year, there was no proper response ever from the customer care representatives. More as if they did not care about the customers.!!
We gave a call to the customer care, asking them to disconnect the services as we did not intend to continue with their internet plan anymore for the year 2011-2012. There were better services available at a much lower cost. Customer care representative, this time took a toll to convince us to continue with the plan. But we had already decided and were stringent to our decision. The person agreed and assured us that the service would be discontinued as and when the previous year's subscription ends.
After a period of around 6 months, sometime in January/February 2012, the company sent us a bill for the year 2011-2012, asking us to pay an amount equivalent to the annual internet subscription plan for the year. However it did not make any sense to send a bill to us for payment when we had already asked for the discontinuation of service. We called up the customer care service to inquire about the bill, when he/she assured us that this was some kind of mistake done by the billing department and would be corrected asap. However, the company had no such intent.
Again after a month or so, they sent us a few more mails, asking us to pay the bill, which they still do, with a threat of taking a legal action against us, if we don't do so. Their representatives call us from Rajasthan and prepaid sim cards of other cities claiming that they are advocates at some Tis Hazari court in Delhi. However, each of these people are well verse in telling about the payment page of Tikona with the exact placement and name of each and every button on Tikona's website. This is quite difficult for someone to remember, who is not a regular visitor of the website, a novice user or a legal practitioner. It takes sometime to recollect these level of details about a website even for a user of intermediate experience with the website
Even more funnier part is that, the person who calls up, is always standing outside the Magistrate's office and going to present the case in the court of law in 15 minutes, which are still not over, even after months. Everytime we track the mobile number via various tools available on the internet, it shows the mobile user's current location as somewhere in Rajasthan. It's a matter of immense shame that we have such ISPs in our country, running such scams and doing frauds to so many people in the country. A single search for complaint against ISPs gives a never-ending list of cases filed against Tikona.
and so on..the list never ends..!!
No comments:
Post a Comment